Terms of Service

Effective Date: May 22, 2026  |  Last Updated: May 22, 2026

1. Acceptance of Terms

Welcome to Pizza Luce. These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Pizza Luce ("Company," "we," "us," or "our"), governing your access to and use of the website located at lucepizza-eat.digital (the "Site"), as well as all related services, features, content, applications, and products offered by Pizza Luce (collectively, the "Services").

By accessing the Site, creating an account, placing an order, or otherwise using our Services, you affirm that you are at least eighteen (18) years of age, or if you are between thirteen (13) and seventeen (17) years of age, that you have obtained the consent of a parent or legal guardian who agrees to be bound by these Terms on your behalf. If you do not agree with any provision of these Terms, you must immediately discontinue your use of the Site and our Services.

Your continued use of the Site after any modification to these Terms constitutes your acceptance of the revised Terms. These Terms supersede all prior agreements, representations, warranties, and understandings with respect to the Site and Services, and the subject matter of these Terms.

Pizza Luce reserves the right to update, modify, or replace any portion of these Terms at any time. It is your responsibility to review these Terms periodically. We will provide notice of material changes by updating the "Last Updated" date at the top of this page and, where appropriate, by sending you an email notification or displaying a prominent notice on the Site.

2. Description of Services

Pizza Luce is a food service business operating in the United States. Through our website at lucepizza-eat.digital, we offer the following services:

• Online Food Ordering: Customers may browse our menu and place orders for pizza, appetizers, beverages, desserts, and other food and beverage items.
• Delivery Services: We offer food delivery to qualifying addresses within our designated delivery zones, subject to availability, geographic limitations, and applicable delivery fees.
• Carryout / Pickup Services: Customers may place orders online or by phone for in-store pickup at our designated location(s).
• Catering and Group Orders: For large orders, events, or catering inquiries, customers may contact us directly to arrange custom food service solutions.
• Promotions and Loyalty Programs: From time to time, we may offer promotional discounts, loyalty rewards, or special offers to registered users or customers, subject to their specific terms and conditions.
• Customer Account Management: Users may create and manage a personal account to track orders, save preferences, and receive personalized offers.

All food items are prepared in a commercial kitchen that may handle common allergens, including but not limited to gluten, dairy, eggs, nuts, soy, shellfish, and sesame. It is the responsibility of the customer to notify us of any food allergies or dietary restrictions at the time of ordering. Pizza Luce will make reasonable efforts to accommodate requests but cannot guarantee that any item is free from allergens.

Menu items, prices, availability, and delivery zones are subject to change without notice. Pizza Luce reserves the right to modify, suspend, or discontinue any aspect of its Services at any time without liability to you or any third party.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a condition of using our Services, you agree to the following obligations:

• You will provide accurate, current, and complete information when creating an account or placing an order, including your full name, delivery address, contact number, and payment information.
• You will maintain the security and confidentiality of your account credentials and will not share your username or password with any third party.
• You will promptly notify Pizza Luce at [email protected] if you suspect any unauthorized use of your account.
• You will use the Site and Services solely for lawful purposes and in accordance with these Terms.
• You will comply with all applicable local, state, and federal laws and regulations in connection with your use of our Services.
• You are responsible for all activities that occur under your account, whether or not you authorized such activities.

3.2 Prohibited Activities

You agree that you will NOT engage in any of the following prohibited activities:

• Using the Site or Services for any unlawful, fraudulent, or malicious purpose.
• Placing fraudulent, false, or fictitious orders with no genuine intent to purchase.
• Using automated tools, bots, scrapers, or similar technologies to access, collect data from, or interact with the Site without our express written consent.
• Attempting to gain unauthorized access to any portion or feature of the Site, other accounts, systems, or networks connected to the Site.
• Interfering with or disrupting the integrity or performance of the Site, its servers, or associated networks.
• Uploading or transmitting viruses, malware, or any other harmful or disruptive code.
• Engaging in conduct that is abusive, threatening, harassing, defamatory, or discriminatory toward Pizza Luce staff, delivery personnel, or other customers.
• Reproducing, duplicating, copying, selling, reselling, or exploiting any portion of the Site or its content without our express written permission.
• Misrepresenting your identity or affiliation with any person or organization.
• Circumventing or attempting to circumvent any security or access controls on the Site.
• Collecting or harvesting personally identifiable information from the Site without authorization.
• Using our branding, trademarks, logos, or proprietary information for unauthorized commercial purposes.

Violation of these prohibitions may result in immediate termination of your account and access to our Services, and may expose you to civil and/or criminal liability under applicable United States law, including but not limited to the Computer Fraud and Abuse Act (18 U.S.C. § 1030) and the Electronic Communications Privacy Act (18 U.S.C. § 2510 et seq.).

4. Account Registration and Security

To access certain features of our Services, including order history and personalized offers, you may be required to register for a user account. You agree to provide truthful, accurate, and complete registration information. Pizza Luce reserves the right to suspend or terminate any account that contains false, inaccurate, or misleading information.

You are solely responsible for safeguarding your account password and for all activity conducted through your account. If you believe your account has been compromised, you must notify us immediately at [email protected]. Pizza Luce shall not be liable for any loss or damage arising from your failure to protect your account credentials.

5. Payment Terms

5.1 Pricing

All prices displayed on the Site are in United States Dollars (USD) and are subject to change without prior notice. Prices do not include applicable sales tax, delivery fees, service charges, or gratuity unless expressly stated. The total amount charged to you will be displayed at checkout prior to the completion of your order.

5.2 Payment Methods

Pizza Luce accepts payment via major credit cards, debit cards, and other payment methods as indicated at checkout. By submitting payment information, you represent and warrant that (a) the payment information you supply is true, correct, and complete; (b) you are authorized to use the payment method provided; and (c) charges incurred will be honored by the relevant financial institution.

5.3 Order Confirmation

An order is not confirmed until you receive an email or on-screen confirmation from Pizza Luce. We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to situations where items are out of stock, there are errors in pricing or product information, or we suspect fraudulent activity.

5.4 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final once an order has been prepared. If you have an issue with your order—such as receiving an incorrect item, a missing item, or a quality concern—you must contact us within twenty-four (24) hours of delivery or pickup at [email protected]. We will review your claim and, at our discretion, offer a replacement, store credit, or partial refund. Chargebacks initiated without first contacting Pizza Luce may result in account suspension.

5.5 Taxes

You are responsible for paying all applicable federal, state, and local taxes associated with your purchase. Sales tax will be calculated and displayed at checkout based on your delivery address and applicable tax rates.

6. Delivery Terms

Delivery times are estimates and are not guaranteed. Pizza Luce is not liable for delays caused by factors outside our reasonable control, including but not limited to traffic, weather conditions, or third-party delivery partner issues. You are responsible for ensuring that the delivery address you provide is accurate. Pizza Luce will not be responsible for failed deliveries resulting from incorrect or incomplete address information provided by the customer.

Delivery is available only within designated service areas. Delivery minimums and fees may apply and will be displayed at checkout. Upon delivery, risk of loss and title for food items pass to you at the point of delivery to the address you have provided.

7. Intellectual Property Rights

All content available on or through the Site, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, menu designs, brand elements, and software, is the exclusive property of Pizza Luce or its content suppliers and is protected by applicable United States and international intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.) and the Lanham Act (15 U.S.C. § 1051 et seq.).

The "Pizza Luce" name, logo, and all related marks, product and service names, designs, and slogans are trademarks of Pizza Luce. You may not use such marks without our prior written permission. All other names, logos, product and service names, designs, and slogans on the Site are the trademarks of their respective owners.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Site and its content solely for personal, non-commercial purposes in connection with placing food orders and using our Services. This license does not include the right to:

• Resell or make commercial use of the Site or its content;
• Download or copy account information for the benefit of another merchant;
• Use data mining, robots, or similar data gathering or extraction tools;
• Reproduce, duplicate, copy, sell, resell, or otherwise exploit for any commercial purpose any portion of the Site.

Any unauthorized use automatically terminates the permission granted by Pizza Luce. If you believe that any content on the Site infringes your copyright, please notify us at [email protected] in accordance with the Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512.

8. Disclaimers and "As-Is" Basis

To the fullest extent permitted by applicable law, Pizza Luce expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to:

• Any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement;
• Any warranty that the Site will be uninterrupted, timely, secure, or error-free;
• Any warranty regarding the accuracy, reliability, completeness, or currency of any content, information, or material on the Site, including menu descriptions, nutritional information, and allergen data;
• Any warranty that defects in the Site will be corrected;
• Any warranty regarding the results that may be obtained from the use of the Site or Services.

Nutritional, caloric, and allergen information provided on the Site is based on standard recipes and preparation methods. Actual values may vary based on portion size, preparation method, ingredient substitutions, and other factors. Pizza Luce does not warrant that any food item is suitable for individuals with specific dietary needs, medical conditions, or food allergies. Customers with severe food allergies are advised to contact us directly before placing an order.

9. Limitation of Liability

In no event shall Pizza Luce, its officers, directors, employees, agents, contractors, licensors, or service providers be liable to you or any third party for:

• Any indirect, incidental, special, consequential, exemplary, or punitive damages;
• Loss of profits, revenue, data, goodwill, or other intangible losses;
• Damages resulting from unauthorized access to or alteration of your transmissions or data;
• Damages resulting from the conduct of any third party on the Site;
• Any other damages arising from your use of, or inability to use, the Site or Services.

Notwithstanding the foregoing, if Pizza Luce is found liable for any claim arising out of or related to these Terms or the Services, our total aggregate liability to you shall not exceed the greater of (a) the total amount paid by you to Pizza Luce in the thirty (30) days immediately preceding the event giving rise to the claim, or (b) One Hundred United States Dollars ($100.00 USD).

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liability for consequential or incidental damages. In such jurisdictions, our liability will be limited to the maximum extent permitted by applicable law.

10. Indemnification

You agree to defend, indemnify, and hold harmless Pizza Luce and its respective officers, directors, employees, agents, contractors, licensors, affiliates, successors, and assigns from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your access to or use of the Site or Services;
• Your violation of these Terms or any applicable law or regulation;
• Your violation of any rights of a third party, including intellectual property rights or privacy rights;
• Any content or information you submit, post, or transmit through the Site;
• Your fraudulent, negligent, or willful misconduct;
• Any dispute between you and another user of the Site or a third-party service provider.

Pizza Luce reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by you. You agree to cooperate fully with Pizza Luce in asserting any available defenses in connection with such claims.

11. Third-Party Links and Services

The Site may contain links to third-party websites, services, or resources, including payment processors, delivery platforms, and social media platforms. These links are provided for your convenience only and do not constitute an endorsement by Pizza Luce of the content, products, or services offered by such third parties. Pizza Luce has no control over the content of third-party sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. You access third-party sites entirely at your own risk and subject to the terms and conditions of use of such third parties.

12. Privacy Policy

Your use of the Site and Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, disclose, and protect your personal information. By using our Services, you consent to the practices described in our Privacy Policy. To the extent that you are a resident of California, your rights may also be governed by the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). For all users, our data practices are subject to the Federal Trade Commission Act (15 U.S.C. § 41 et seq.) and applicable FTC guidelines on consumer data protection.

13. Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United States of America and the applicable state laws of the state in which Pizza Luce operates, without regard to its conflict of law provisions.

You agree that any legal action or proceeding arising under these Terms shall be brought exclusively in the federal or state courts of competent jurisdiction located in the United States. You hereby irrevocably consent to the personal jurisdiction and venue of such courts and waive any objection that such courts constitute an inconvenient forum.

To the extent applicable, these Terms shall also be subject to federal consumer protection laws, including but not limited to the Federal Trade Commission Act (15 U.S.C. § 41 et seq.), which prohibits unfair or deceptive acts or practices in commerce.

14. Dispute Resolution

14.1 Informal Resolution

Before initiating any formal legal proceedings, you agree to first attempt to resolve any dispute informally by contacting Pizza Luce at [email protected] and providing a written description of your claim and the relief you seek. Pizza Luce will use commercially reasonable efforts to respond within thirty (30) days. If the dispute is not resolved within sixty (60) days of the initial contact, either party may proceed to formal dispute resolution as set forth below.

14.2 Binding Arbitration

Except for claims that qualify for resolution in small claims court, any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall be finally resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules, which are available at www.adr.org. The arbitration shall be conducted in English, and the arbitrator's award shall be final and binding on the parties.

The arbitrator shall have authority to award any relief that would be available in a court of law, but shall not have authority to award damages in excess of the limitations set forth in these Terms. The arbitration proceedings and any related discovery shall be confidential, unless disclosure is required by law.

14.3 Class Action Waiver

YOU AND PIZZA LUCE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Any arbitration shall be conducted on an individual basis and not as a class, consolidated, or representative action. If for any reason a claim proceeds in court rather than in arbitration, you waive any right to a jury trial and both parties waive any right to participate in a class action lawsuit.

14.4 Small Claims Court

Notwithstanding the foregoing, either party may bring an individual action in small claims court in the appropriate jurisdiction, provided that the claim is within the court's jurisdictional limits and remains an individual claim.

15. Term and Termination

These Terms shall remain in full force and effect while you use the Site or Services. Pizza Luce reserves the right, in its sole discretion, to:

• Suspend or terminate your account and access to the Services at any time, with or without cause, and with or without notice;
• Refuse service to any person for any reason not prohibited by applicable law;
• Remove or disable access to any content or feature of the Site at any time.

You may terminate your account at any time by contacting us at [email protected] and requesting account deletion. Upon termination, your right to use the Services will immediately cease.

Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to: intellectual property rights, disclaimers, limitations of liability, indemnification, dispute resolution, and governing law.

16. Force Majeure

Pizza Luce shall not be liable for any delay or failure to perform its obligations under these Terms where such delay or failure results from any cause beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, governmental actions, labor disputes, power outages, internet service disruptions, civil unrest, fire, flood, or other events of force majeure. In such events, Pizza Luce will use commercially reasonable efforts to resume normal operations as soon as practicable.

17. Changes to Terms

Pizza Luce reserves the right to modify these Terms of Service at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and may provide additional notice through the Site or via email to your registered address. Your continued use of the Site or Services after any modification constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you must immediately discontinue your use of the Site and Services.

We encourage you to review these Terms periodically to stay informed of any updates. The most current version of these Terms will always be available at lucepizza-eat.digital.

18. Severability

If any provision of these Terms is found by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable under applicable law, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, or if such modification is not possible, shall be severed from these Terms. The invalidity, illegality, or unenforceability of any provision shall not affect the validity, legality, or enforceability of the remaining provisions of these Terms, which shall continue in full force and effect.

The failure of Pizza Luce to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by Pizza Luce in writing.

19. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or agreements published by Pizza Luce on the Site, constitute the entire agreement between you and Pizza Luce with respect to your use of the Site and Services. These Terms supersede all prior and contemporaneous agreements, representations, warranties, and understandings with respect to the Site, the Services, and the subject matter of these Terms.

No waiver by Pizza Luce of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any waiver by Pizza Luce of a breach of any provision of these Terms shall not operate as or be construed as a waiver of any subsequent breach.

20. Electronic Communications

By using the Site or Services, you consent to receive communications from Pizza Luce electronically. Pizza Luce will communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures, and other communications that Pizza Luce provides to you electronically satisfy any legal requirement that such communications be in writing. You may opt out of marketing emails at any time by clicking the "unsubscribe" link in any promotional email or by contacting us at [email protected].

21. Accessibility

Pizza Luce is committed to making its website accessible to all users, including individuals with disabilities, in compliance with the Americans with Disabilities Act (ADA), 42 U.S.C. § 12101 et seq. If you experience any difficulty accessing any part of our website or require the content in an alternative format, please contact us at [email protected] and we will make reasonable efforts to assist you.

22. Contact Information

If you have any questions, concerns, complaints, or comments regarding these Terms of Service or our Services, please contact us using the following information: